The technology landscape is changing at a whirlwind pace: Look no further than the surge in Software as a Service (SaaS) adoption. As a result, the lines between business and technology responsibilities, capabilities, and processes are increasingly blurred. And operating models must keep up. A strong operating model, grounded in a cross-functional partnership between business and technology, is one vital piece of a robust digital core—one that powers continuous change and transformation.
Ultimately, the right operating model is integral to your digital core. In turn, it can also help you capture the full value of SaaS. The end goal? To deliver seamless end-to-end service experiences for end-users and customers. The model brings business knowledge closer to the service development lifecycle and helps organisations strike the critical balance between speed to market and ongoing service provision.
